FPS How can we help?
Report a bug, ask a question, or talk to our team.
Live Chat
Best for quick questions. Message us directly and we'll reply as soon as we're online — always within 24 hours.
Start a ChatSupport Ticket
Best for bugs, glitches and anything that needs tracking. Attach a screenshot and follow the whole thread from your dashboard.
Create a TicketCommon Questions
How much can I upload per day?
Every creator can upload 50 MB per day. The limit resets 24 hours after your first upload, not at midnight. Your dashboard shows exactly how much is left and when it resets.
How long does design review take?
Every design is checked by hand, which usually takes 1–2 days. You'll get an email as soon as it's approved, or if we need any changes.
When do I get paid?
Payouts go out monthly, once your pending balance reaches $25.00. You keep $0.90 of every $1.00 sale. You can choose Payoneer or Binance.
What file format do designs need to be?
Design files must be .zip. For safety, ZIPs containing programs (.exe, .dll, .bat and similar) are rejected automatically. Preview images can be JPG, PNG or WEBP.
I bought a design — where is it?
Purchases appear under My Purchases in your dashboard, and inside My Overlays in the FPS Vault app on any PC where you sign in. Download links are generated fresh each time for security.
How do I become a creator?
Apply from your account page, then publish your 5 best designs. Once they're approved, your creator account goes fully active and payouts are enabled.
Still stuck? We read every message.