Refund Policy

Last updated: August 27, 2026

14-Day Money-Back Guarantee

We want you to be happy with FPS Vault. If the software does not work on your system or does not meet your expectations, you may request a full refund within 14 days of purchase — no complicated questions.

Try Before You Buy

A free Demo version is available so you can verify compatibility with your PC and games before purchasing. We strongly recommend trying the Demo first.

How to Request a Refund

You can request a refund in either of these ways:

1. Reply to your Paddle order confirmation email, or contact Paddle directly at paddle.net with your order number.
2. Contact us through the contact page with the email used at checkout and your order number — we will process it with Paddle for you.

Refunds are issued to the original payment method by Paddle, our merchant of record. Processing usually takes 5–10 business days depending on your bank.

When a Refund May Be Declined

To protect against abuse, we may decline refunds when: the request is made more than 14 days after purchase; the license key has been shared or used in violation of our Terms of Service; the account is involved in fraud, chargebacks, or key reselling; or repeated purchase-and-refund behavior is detected.

After a Refund

When a refund is issued, your license key is deactivated and the full version of the software will stop working. You may continue using the free Demo.

Technical Issues

Having a problem instead of wanting a refund? Contact support first — most activation and overlay issues can be fixed quickly, and we're glad to help.